Rental Return Policies
Since quarantine hotels have very strict rules and it is uncertain if you can leave any items behind at the hotel after check-out, it would be safer that you take QFit items home with you and return to us when things are less hectic.
We offer you 3 extra days free of charge to return the items to us.
1. Options 1 - QFit arranges pick-up
QFit can arrange pick-up from your home/office at an additional cost:
- HK Island: HK$100
- Other locations: HK$150
WhatsApp/Signal QFit team 6600 6445 and we will arrange pick-up for you.
2. Options 2: Drop-off
Simply drop them off at QFit office Monday-Friday, 9am-6pm:
Unit 112 - 1/F, Cheung Tak Industrial Building
30 Wong Chuk Hang Road
Wong Chuk Hang
Contact: QFit - 6600 6445
3. Options 3 - Courier pick up:
Should you wish to use a courier service app, we recommend you to use Lalamove, Gogovan or Pickupp, or simply use your preferred courier. Please note the cost of returning the items to QFit is to be born by the customers.
Opening the package:
Some products may come with different parts, please ensure all parts are there according to the Manual Instruction enclosed for each product. If you find any missing parts, please inform us immediately on whatsapp +852 66006446. If we do not hear from you within 24 hours of delivery, we shall assume that all parts are included. Should the product return with missing parts, we shall deduct the cost of the part to your deposit.
Please keep the original packages/bags that the product was delivered in. You will need them to pack all items to return the items back to us.
For hygienic reasons, we’ve enclosed a brand new manual instruction for your own personal use.
All products have been thoroughly sanitised with professional disinfectant. However for your peace of mind, we have included sanitising wipes should you wish to have a go at cleansing the items again.
Before returning the items:
Please make sure all parts are included. Any missing parts will be charged to your deposit, we really do not wish for this to happen.
Please pack everything in the original box/bag the same way it was delivered.